Top Quotes:
“Conversations in which we don’t have a vested interest, or there’s not something at stake, tend not to be difficult for us.” – Chris VandenBrink
“With the It-We-I framework, sometimes I think about the cliché of the iceberg, where there’s a portion of the iceberg that’s visible above the waterline. The ‘It’ is the level that’s always hanging out there above the waterline. It’s a little easier to see. But then the ‘We’ and the ‘I’ tend to be part of the iceberg floating below the surface. Often, we have to use some intentionality to see them.” – Andy Crissinger
“Our brains can just make up meaning instantaneously and then believe that story. And that gets us into trouble because often the intentions of the other person are different from what the story we’re telling ourselves about that.” – Andy Crissinger
“There are conflict seekers, and there are conflict avoiders. There are different contexts in which we might be a seeker and contexts in which we might be an avoider.” – Chris VandenBrink
“When you’re dealing with the seeker and avoider dynamic, having a conversation at the ‘We’ level can really open things up.” – Chris VandenBrink
“Conflict can be an opportunity. There is no organizational life without conflict. There’s no marriage without conflict. So, really, this becomes about how do we navigate that? How do we move through conflict in a healthy way? Not how do we avoid it, but how do we move through it?” – Andy Crissinger
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